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Help Centre

General


On the registration page, fill in the form data:
  • 1. Choose a username. Make sure it is not already in use and that it contains between 4 and 12 characters. Important: the user name cannot be changed once the account has been created.
  • 2. Enter your email. Make sure it is not already in use and that you have access to it so you can to validate your account later.
  • 3. Choose a password of at least 8 characters and repeat it. Make sure it is complex enough to safely secure the access to your account. We recommend the use of a combination of upper and lower case letters, numbers and symbols.
  • 4. Click on "Next step".
  • 5. Select your user profile from the three options available:
    • - a. "Buyer".
    • - b. "Seller".
    • - c. "Buyer and seller" .
    Info: You can change your profile type at any time.
  • 6. Select your main language. This defines your default navigation language on the site as well as the language in which emails relating to your activity will be sent.
  • 7. Select your main category. This option is useful for adapting the site content according to the interests of the users. This selection will not limit you to sell your microjobs in other categories.
  • 8. Read carefully and accept our Terms and Conditions.
  • 9. Click on "I join now".
  • 10. Click on the link sent by email to validate the creation of your account. If you do not validate your account you will have limited access to all the functionality of the site and you will not be able to sell or buy.
To edit the information relating to your profile, once connected to your member area, click on your profile image at the top right > "Edit profile". The information added to your profile is public and visible to everyone. If you do not want this information to be public, select the "Private profile" option on the Account settings page.
All confidential information such as card or bank account numbers can be edited on the Account Settings page and remain private.
If you no longer need to use Artiista, you can delete your account at any time. Once connected to your account, click on your profile image at the top right > "Account settings" > "Manage my personal data and delete my account" or click on the following link: Personal data management > "Delete your account".
On the personal data management page:
  • 1. Click on "Close your account"
  • 2. Select the reason.
  • 3. Explain your decision if possible in more detail, this will help us to improve our platform.
  • 4. Click on "Confirm the deletion of your account".
  • 5. Validate this action.

IMPORTANT: Before deleting your account, make sure you have no orders in progress and have withdrawn your earnings. The deletion of the account is final and cannot be canceled once it has been completed. All of your profile information is automatically deleted from our database. Your messages and ratings are kept and visible on the site, but the label "User eliminated" replaces your username.
Finding the right artist for a project can be a long and difficult process. Our search engine allows you to filter the results according to your criteria. You can filter sellers by category, language, music genre, level, average ratings, date of publication of their microjobs and more.

Start exploring our microjobs by typing a keyword in the search section of the home page or directly into the search box on the navigation bar.
To contact a seller, use Artiista's internal messaging system once you are logged into your account.
  • 1. Click on "Contact the seller" on the microjob or profile page, a popup opens.
  • 2. Type your message and click on "Send".
Important: All contacts between users must be established via the platform. The exchange of personal data such as email, telephone number, PayPal address, etc., is not allowed. Users who do not respect the Terms and Conditions will be directly excluded from the service.
To publish a new request, on the "My requests" page, click on "Publish a new request".
  • 1. Precisely describe the service you are looking for.
  • 2. Select the category in which your query will be published. If no category corresponds to your request, select "other".
  • 3. Select a maximum price that you agree to pay.
  • 4. Establish a delivery time.
  • 5. Click on "Publish the request".
  • 6. You will receive proposals from sellers to make your choice.
The term "microjob" refers to a one time service performed by a seller. The delivery of these services is only digital and carried out through the platform. Microjobs can offer options and extras such as additional services, additional formats, etc., which can enrich the basic offer on offer.
Requests are posted by buyers who have not found any microjobs that meet their needs. Interested sellers can send their proposals which will then be considered by the buyer.
The vacation mode gives sellers the possibility of temporarily suspending the receipt of new orders. This mode is useful when the seller is unable to take new orders, for example during his vacation or a downtime.
Having activated this mode, the seller's microjobs remain visible on the platform but cannot be purchased for as long as this mode is activated. A notification is sent to interested parties when the seller deactivates this mode, informing them of his return and of his availability to accept orders again.
Thanks to this mode, sellers will not lose any customers during their downtime.
To reset your password, follow the procedure below:
  • 1. Click on the forgot password option in the login popup or click here to recover it .
  • 2. Enter the email address used to create your account.
  • 3. Click on "Validate".
  • 4. Click on the link sent by email.
  • 5. Enter your new password and repeat it.
  • 6. Click on "Validate".
  • 7. Log in with your new password.
Billing
Professional sellers have an obligation to issue an invoice when selling their microjobs on the platform while private sellers, who are not authorized to issue them, must issue a payment receipt so that buyers can justify their expense. Invoices, like receipts, are automatically generated on behalf of the seller for each sale made.

Payment receipts and invoices can be downloaded from the "my orders" and "my sales" pages. A payment receipt is generated when the order is paid, while the invoice is generated once the order is closed.
Once the microjob has been delivered and the order has been closed, the invoice is available for download on the "my orders" page.

Case 1: the seller is an individual.
An individual seller does not have the right to generate an invoice but can sell his services on our platform. The edited document is not an invoice but a receipt and does not include VAT.

Case 2: The seller is a professional.
The edited document is an invoice and includes all legal notices.

IMPORTANT: The documents generated are available in two languages, that of the seller and that of the buyer if they are different to facilitate their understanding and use. We generate a document that has two invoices in it. One invoice is on behalf and in the name of the seller so that the buyer can justify his expenses and the seller can declare his sales. The second invoice is generated for the commissions applied to each sale by Artiista as well as for bank charges. Therefore, there are two invoices per order.
Any income generated by the sale of services through the Artiista site must be declared to the competent authorities. This obligation applies to both professional sellers and individuals. The tax declarations must be made in accordance with the law in force and the seller is held responsible for the payment of direct and indirect taxes applied to him depending on his country of residence.

- Individual occasional sellers must declare any profit made on their tax return by filling the category corresponding to non-commercial profits.

To find out more about the procedures to follow, we invite you to consult the page made available by the tax authorities in France as well as the Explanatory PDF if you live in France.

The URSAAF site informs you about social contributions that can be applied to your income generated on Artiista for french sellers.

- Professional sellers are required to include any profit made in their balance sheet.
Artiista cannot be held responsible in the event of a breach of tax obligations on the part of the sellers and disclaims any responsibility for non-declaration of the income they would have achieved.
Trust and Safety
If you think you have been the victim of a scam, open a dispute on the "Order progress" page of the order concerned.
We will carry out in-depth analyzes and the funds paid will be temporarily blocked during this verification.
If you think you have received spam from a user, you can report it by clicking on the red flag next to each message received.
We will review your request and act on it.

We need the cooperation of all to make Artiista a safe place to work and cooperate.
To guarantee your protection as well as your rights by our Terms and Conditions , it is necessary for all transactions and communications between buyers and sellers to take place within the platform .

Any contact established outside our system results in an automatic loss of the guarantees, both for payment and for reimbursement or assistance in the case of a problem. Users violating the Terms and Conditions automatically receive a warning and can be permanently excluded.

If a seller requests payment for an order outside the site, it is important to report it immediately using the red flag next to the message received.
The sending of personal data on the site is not authorized either by private message or through the transmitted files. For security reasons, transactions must take place within the platform.

Any request for personal data automatically results in the issuing of a warning to the user and a possible final exclusion .
For security reasons and to comply with the laws concerning the handling of sensitive data, we do not store any card or bank account information in our database .

Our payment intermediary "Mangopay", is in charge of collecting funds for payments made by bank cards as well as for the withdrawal of earnings. It is the financial institution approved and authorized by the European Union guaranteeing the security and storage of this data.
Communications
Many actions on the site result in the sending of notifications so that you are informed in real-time of what is happening in your account or of updates to your orders. To receive notifications, you must be logged into your account. "Push notifications" appear in the browser and are both visual and audible. A summary of all notifications is available by clicking on the bell icon in the navigation bar.
In addition to push notifications, you receive an email for any important actions. Choose which notifications to receive and deactivate those you does not want on the Account settings page.
As well as notifications, you will receive emails notifying you of relevant events. You can control which notification you receive by clicking on "Account settings" and then going to the "notifications" section.
Once connected to your account, click on the icon representing a conversation (bubbles) in the navigation bar to be redirected to the site's internal messaging system.
- If you have already started a conversation with the user:
  • 1. Select the user you want to send a message to
  • 2. Type your message.
  • 3. Add files if necessary.
  • 4. Click on the "Send" button.
- If you have not yet started a conversation with the user, on the page of one of the seller's microjobs:
  • 1. Click on the "Contact seller" button
  • 2. Type your message.
  • 3. Click the "Send message" button.
- On the seller's profile:
  • 1. Click on the "Contact the artist" button.
  • 2. Type your message.
  • 3. Click on the "Send" button.
To change the notifications received by email, once logged into your account, click on your profile image in the upper right> "Account settings" .
  • 1. Opens the "Notifications" section.
  • 2. Check the type of notifications you want to receive and uncheck those you no longer want to receive.
  • 3. Click "UPDATE" to apply the changes.
Payments
We accept the following payment methods:
  • - Bank cards: CB, Visa, Mastercard, American Express, Maestro, Diner's Club.
  • - Bank transfers.
Other payment methods will be added soon.
Depending on the payment method chosen to place an order, bank charges may be applied. These costs are collected by our payment partners and remain the responsibility of the customer. The amount of these costs is indicated on the payment method button when confirming the order.
For more details on the calculation of bank charges, consult article 9.2 of our Terms and Conditions .
Three currencies are currently available:
  • - Euro
  • - Dollar
  • - British pound
New currencies will be added soon.
A blocking period of funds is set up for all sellers, this period is mandatory and allows our team to carry out the necessary checks on the transactions issued to limit the risk of fraud and money laundering. During this period, Artiista reserves the right to request proof of identity from the person carrying out the transaction (KYC). The withdrawal period is established according to the level of the seller. For more information on seller levels and hold deadlines, see the Seller Levels page.
We do not impose a minimum amount to be able to withdraw the earnings, however, for the transaction to be possible, it must be equal to or greater than 1€.
Artiista takes a commission on each sale for its activity of connecting sellers and buyers. The amount of this commission is defined according to the level of each seller and cannot exceed 15€ per transaction. For more information on seller levels and commissions applied, see the Seller Levels page.
The prices displayed on Artiista exclude taxes and bank charges. The fees applied are calculated according to the status of sellers, buyers, and their respective countries. The net amount to be paid, as well as the detail of the commissions, are indicated on the order page before proceeding to the payment.
VAT between taxable sellers and buyers can be recovered. Orders placed with individual sellers are not subject to VAT, this will not be deducted as it is not charged by the seller.
Troubleshooting
If you think you have discovered a bug on our platform, you can report it to us via our contact form by selecting the "I have a technical problem" option.
For us to perform the necessary checks while reproducing the error, we need as much information as possible:
  • 1. A clear explanation of the technical problem encountered
  • 2. The URL of the page where the technical problem is present
  • 3. The expected result
  • 4. The result obtained
  • 5. The user's contact information notifying us of the error so that we can inform them of the actions taken.
If you're having trouble creating an account, check the following:

  • 1. The username chosen is not already used and it contains more than 4 characters.
  • 2. Your email is correct.
  • 3. Your password contains more than 8 characters and has been repeated correctly.
  • 4. You have selected a type of profile (buyer, seller or both).
  • 5. You have selected your main language correctly.
  • 6. You have selected your main category.
  • 7. You have read and accepted our Terms and conditions.

Once registration is complete, the account must be activated by clicking on the link sent by email. If you have not received it, check your spam or send it again by clicking on "Resend verification email" on the "Account settings" page .
Placing orders
To place an order, you must be registered and logged into your account.

  • 1. Explore the microjobs available on Artiista and click on the image of the one you are interested in.
  • 2. On the microjob page, carefully read the description of the service offered to check if it meets your expectations. Some microjobs contain audios, videos or images to help you make your choice; these elements must therefore also be taken into account. You can consult the opinions left by the other buyers so you can evaluate the service offered. A question can be asked directly to the seller in case of doubt and before ordering to avoid possible misunderstandings.
  • 3. Click on "BUY" .
  • 4. Select the extras you want to add to the order by modifying their quantity (if available). Once all the services and extras are listed in your cart, you are ready to validate and pay for your order.
    • If this is your first order, you will be automatically redirected to the page "Account settings" to fill in your billing details.
    5. Click on the payment method you want to use. If it is a bank card, write your card number, expiration date and CVV security code.
  • 6. Click on "PAY NOW".
  • 7. Payment is being validated. If your card is compatible with the 3DSecure protocol, you must enter your pin code sent by your bank to validate the transaction.
  • 8. You are now redirected to the "Order progress" page so that you can send your instructions. In the case of a multiple order, you must manually click on each order to access the different pages of "Order progress" and send the instructions for each order separately.
Orders can have different status depending on their progress:

  • 1. In progress:
    The order is in progress and will be delivered within the established time set by the seller.

  • 2. Delivered:
    The order has been delivered by the seller and the buyer must rate it. If the order includes revisions, the buyer can use it if needed.

  • 3. Refused:
    The order has been refused by the seller and will not be carried out. The buyer must verify that his request and the instructions that were sent for completion correspond to the service offered by the seller and that they comply with the Terms and Conditions.

  • 4. Canceled:
    The order was canceled by mutual agreement. The payment amount will be refunded to the buyer.

  • 5. Revision requested:
    The buyer is not completely satisfied with the order issued and has requested a revision. The seller will have to rework the order and deliver it again. The initial delivery time established during the creation of the microjob will not change. In the case where a request for a revision is made, the seller may not be able to deliver his order on time and will receive a penalty for this.

  • 6. Evaluation received:
    The buyer left an evaluation and the order was closed. The seller's earnings are scheduled to be paid according to the time established for each level. More information on the Levels of sellers page.

  • 7. Requirements sent:
    The instructions for carrying out the order as well as the elements requested have been sent to the seller.

  • 8. Canceled by Artiista:
    The order has been canceled by Artiista. If you have any questions about the cancelation, please contact us.

  • 9. Payment failure:
    Payment validation failed and the order was canceled. This error can occur when a buyer uses a bank card that does not have sufficient funds to pay for the transaction.

  • 10. Closed automatically:
    Once the order has been delivered, the buyer has a period of 4 days to confirm it or request a modification. If no action is taken within this period, the order is automatically closed and the payment of earnings is reversed to the seller. Once the order is closed, it cannot be changed.

  • 11. Canceled automatically:
    The order has been automatically canceled and payment will be refunded to the buyer within the established deadlines.

  • 12. Dispute opened:
    A dispute has been opened. When a user opens a dispute, he must explain the reason precisely. The other party must also respond by explaining his reasons. Once both parties have responded, an impartial member of Artiista assesses the dispute to make a decision. More information on disputes can be found by consulting article 13 of our Terms and Conditions.
If you have a problem with an order, on the "order progress" page, click on the help icon (exclamation mark) and then select the desired option. Depending on the progress of the order, different options are available.
The evaluation phase of an order is important. It allows the payment of earnings to the seller and the closing of the order. When an order is delivered, the buyer has a period of 4 days to leave his feedback. If no evaluation is made after this period, the order is automatically closed and cannot be subject to any new modification.

To leave a comment,

  • - Click on "Evaluate the order" .
  • - Choose from "Positive", "Negative", "Neutral".
  • - Assign a rating based on on a scale of 1 to 5 stars, with 5 stars being the best.
  • - Write a comment on your order in a few words.
  • - Click on "Send".
If an order is not delivered within the time established by the seller, contact him for more information on the cause of this delay. Any late order can be canceled directly without the need for the seller's agreement. Late orders have consequences for the general classification of the seller.
When an order is placed, the seller must manually launch its realization by clicking on the "Start order" button or by responding to it. If the seller does not start it, contact him to ask for an explanation and if he does not answer you can request a cancelation.
If the realization does not meet your expectations, you can request a revision if it is included in the microjob. If the microjob does not include any revision, we recommend that you contact the seller to express your dissatisfaction so together you can reach an amicable solution. If no solution can be found and the seller does not accept the cancelation of the order, you can open a dispute. More information on disputes can be found by consulting article 13 of our Terms and Conditions .
The cancellation of an order can be requested at any time, as long as the order has not been closed and the seller has not received his earnings.
  • 1. Click the help icon on the "Order Progress" page of the one you want to cancel.
  • 2. Choose the corresponding option.
  • 3. Explain the reason for your cancellation request.
  • 4. Click on "Send".